Friday, July 18, 2014

A Final Look at Delivering Effective Continuing Education

This will be my last post as I finish up my time at rxBriefCase and transition to my first direct patient-care rotation next week.  Last week my preceptors brought me to the eLearning Alliance of Canadian Hospitals (eACH) conference. It was interesting because the content was quite different from the conferences I normally attend. Instead of being clinically-based, the sessions explored ways they have found to effectively teach clinical practitioners.

Three Things I Learned at the Conference:

  1. Healthcare providers may find themselves conforming to availability bias (or heuristic bias). This occurs when we have a tendency to rely on things that frequently occur and readily come to mind to make judgments. This may put patients at risk if thorough attention is not given to each individual case.

    • ISMP Canada regularly posts safety bulletins that contain key learning points that can give insight on common errors that compromise patient safety and how to prevent them from occurring.  

  1. Flat design is now trending. The world of internet was unveiled decades ago with a flashy design, but web design is going back to the basics, featuring bold, basic, and simple design with simple fonts and animations.

    • Flashy fonts and animations may take away attention from the content, which ultimately is the most important piece of a CE program.

  1. Innovation always remains a key component to keep users/participants interested and engaged to learn.

    • Finding innovative ways, such as the use of games to deliver the information can turn a dull process into more engaging learning experience.

Lessons learned

Overall, I have enjoyed and appreciated my rotation at rxBriefCase which challenged me to develop my practitioner and patient-focused writing skills. The experience has helped solidify existing therapeutic knowledge and taught me to convey thoughts succinctly - which is, by the way, much more difficult than speech. 

Throughout the process, I realized that regurgitating guidelines and recommendations is easy; the tough part is how to translate the text into clinically relevant information for your audience. And, that is the art of developing Continuing Education.